Documentary of the week — Tickled


It’s pretty difficult to write about Tickled without giving too much away but if you want good documentary story-telling about something you probably know nothing about, then you should definitely watch it.

The story starts with New Zealand journalist David Farrier innocently finding a Youtube video and Facebook page for ‘endurance tickling competitions’ that involve contestants travelling expenses paid to America for trials. He thought it would make a good ‘and finally…’ type story so got in touch with the organisers to ask for an interview. Their response threatening legal action if he pursued the story took him by surprise though and got him wondering whether something more worrying was going on.

The film has hints of Louis Theroux but ultimately the story is even more sinister than that and has a stronger narrative as the team uncover what’s really going on and who’s behind it. It’s not just an ‘aren’t people weird’ piece— the team break a real story.

It’s a fantastic documentary and very brave journalism put together in a situation when a group of people really don’t want the outside world to find out what’s going on. Highly recommended.

Book of the week: Black Box Thinking


I’m giving the Book a Week thing a go and thoroughly enjoyed my first one of the year. It was Matthew Syed’s Black Box Thinking about the theory and practice of continuous improvement and marginal gains.

The opening story is a heart-rending example that shows how little is done in medicine to systematically learn from errors — a theme Syed comes back to throughout the book. As an aside, Freakonomics Radio’s series on Bad Medicine — which I just happened to listen to the same week — makes a great companion to Black Box Thinking. If anything Stephen Dubner is a little more positive about some of the initiatives that have been put in place. Syed is in no doubt that there’s still a massive cultural problem in health systems all around the world. We still live in an era of ‘eminence’ rather than ‘evidence’ based medicine.

Syed then goes on to explore the idea of cognitive dissonance. He writes about the US justice system and how difficult prosecutors found it to admit they were wrong when DNA evidence came along and showed that they’d sent thousands of people to jail who were innocent. There’s also a section about an experiment that examined why cult members can’t admit that they’ve been duped even after the cult leader’s predictions (alien invasion, end of the world etc) doesn’t come true. There’s some evidence that people are less likely to be able to recognise that they’ve made an error if the process of being convinced was traumatic or extreme in some way. It’s how initiation ceremonies work.

Although Black Box Thinking starts with plenty of examples of how not to do it, most of the book is very positive and Syed goes on to give some company-based examples of evidence based performance improvements. I knew a bit about Dyson, Team Sky and the Mercedes F1 team but the Unilever example was new to me and pretty compelling and clear cut. I’m all in favour of using tests as often as you possibly can and regularly iterating and trying out improvements.

Overall it’s a great book — excellent story-telling and a really good explanation of up-to-date innovation theory and practice. Highly recommended.

We’re hiring at BGV


The tech for good world is growing fast and we’ve decided it’s time for the BGV team to grow too. Many of the ventures that we’ve invested in already are doing very well and each time we open applications for our accelerator programme we hear from more and more founders interested in starting a social venture that puts their skills to work on important social or environmental problems. We’ve also found there are more investors interested in putting their money to work to have a positive impact.

All this means that the opportunities for us to develop BGV get better and better and we need to grow our team to keep up with demand. Our aim is to become the best impact investor we possibly can and with that in mind we’re hiring for three new roles at BGV to help us get better at finding, investing in and supporting the best social ventures possible.

  • A Chief Investment Officer to lead our investment strategy and take overall responsibility for maximising positive social impact and investment returns
  • A Venture Adviser to join the team offering advice and support to the teams and ventures we invest in
  • A Team Organiser to keep everything running smoothly and handle the admin that comes with a growing organisation

If you click through to each role, you’ll find a more detailed description of what we’re looking for.

We’ve put all the applications on Applied, a startup currently sharing our offices at Ministry of Startups. Applied automatically disguises information that can be subject to subconscious biases so that reviewers can concentrate on what really matters: candidates’ strengths. This means every applicant is given the best chance of success, regardless of their background. We used it for our recent internship applications and were pretty impressed.

If you have questions, do drop me a line at paul@bethnalgreenventures.com and I’ll try to help.

Chasing Andrew

Adventures with my AI personal assistant

I signed up to the waiting list about a year ago. I was visiting Craig and Kanyi at the Collaborative Fund in New York and Craig had simply copied ‘Amy’ into our emails to sort out the details. I noticed the strange email address straight away and did some digging. Amy it turned out was an artificial assistant created by New York based company x.ai. The process worked without a hitch and I remember thinking how unremarkable the whole experience was.

Even though I knew Amy was an AI, I remember feeling that I should be polite to her. I generally make a point of thanking all the PAs who arrange meetings with other people for me and treat them in the way I would treat the person I’m meeting. It was hard to shake that habit.

Fast forward nine months and I got the email saying that I could now use Amy too as the beta trial grew. I’d actually forgotten I’d signed up (nobody else I’d met had been using x.ai in the period between), but I quickly clicked on the link and went through the very simple setup process of sharing calendars and answering some basic questions about common types of meeting (how long they should be, favourite locations etc). I also got to choose whether I wanted Amy or Andrew and decided on Andrew.

Then I got a bit stuck. It was not so much that I’d never had an AI personal assistant before — I’d never had a personal assistant at all.

Before trying it out on others I felt I needed to give it a quick test so sent my colleague Vicky at BGV an email suggesting we go for a coffee and that Andrew (cc’d) could arrange a time. Now Vicky in a past life used to be an executive assistant so I thought she might be intrigued. In fact she was just rude and deliberately awkward making Andrew’s task all the more difficult by changing her mind and suggesting venues that she knew wouldn’t work. Andrew gave up and politely ‘reverted this one back to me’.

Next I tried letting him organise a few phone calls that weren’t time sensitive and Andrew did fine. Then a few coffees, which also went fine. I didn’t ever use it for my social life — that would seem a bit weird to me — and if it was a really important meeting I still did it myself.

I did a bit of maths and realised scheduling takes about 5-10% of my working day so anything that can reduce that is very valuable. It’s also a real drag — even the PAs I know would rather do more valuable things if they could so my feeling at the moment is that x.ai is creating job displacement rather than job replacement.

Most people I meet who have interacted with Andrew want to talk about it and they usually only have positive things to say. A couple of people didn’t notice that he’s an AI at all and a lot of people have asked if I can get them bumped up the waiting list (I can’t).

I’m not sure whether I’ll go all in and let Andrew organise all my meetings. It’s going to take a bit of getting used to but the barriers are more human and social (what other people think) than technological. It’s not quite ‘Her’ or ‘Ex Machina’ but it does feel like the future, albeit in a very mundane way.

Where Tech for Good Ideas Come From

A couple of weeks ago, I hosted a panel of BGV founders at the South London Tech Meetup and asked them — “where did the idea for your social venture come from?”.

It turned out that each founder had a story that matched one of the three sources of inspiration I’ve heard other people talk about so, as it’s also BGV applications season, I thought I’d write a little bit about them.

The first type of inspiration is frustration. Mark from Konnektis explained how when his grandfather was ill and needed care he was amazed to see how inefficiently the various people involved in domiciliary care communicated with one another. This frustration with the status quo and a completely obvious (to Mark at least) technology-based solution made him want to start the business.

Secondly, there’s the combination of two seemingly unconnected ideas. For Natalie from Walacea this was the realisation that two things she was super interested in — scientific research and crowdfunding — hadn’t yet been brought together. When she realised that there could be value in the combination, Walacea was a obvious innovation that needed to exist.

Finally there’s chemistry when inspiration for a venture comes from two or more people coming together in conversation. For Dan from Firesouls that happened by meeting a co-founder with a very different background to him who listened to the problem he described and then played it back based on his way of thinking. The resulting idea could never have come about without both of their perspectives — neither person had the whole story.

Most of the tech for good founder stories I know fit into these three categories or are combinations of them. If I’ve missed something please do let me know. But if you’re looking to start a venture, there is something else you can do — be open to talking with others about it.

The title of this post is a blatant rip-off of Steven Johnson’s excellent book ‘Where Good Ideas Come From’ in which he looks at the origins of thousands of inventions and ideas that have changed our society. He dispels the myth that inventions come from secretive labs or lone geniuses — instead he argues that “chance favours the connected mind”, most great ideas come from connecting existing ones and that the network age gives us more opportunities than ever before to build on ideas and create new ones.

Speaking of which, if you have a great idea for a tech for good venture, applications for BGV Autumn 2016 are now open!

Alcohol, health and windswept islands

Alcohol has been on my mind a lot recently. Perhaps it’s the New Year and the media coverage around ‘dry’ January, but I’ve also just read Amy Liptrot’s wonderful book The Outrun which like H is for Hawk combines a story of recovery with a story about nature. In this case it’s the story of Amy’s recovery from alcoholism in her early 30s, via an addiction clinic in east London and returning home to her native Orkney for two years. Aside from making you want to visit strange, beautiful, desolate, windy Orkney it also makes you think about addictions.

Then there’s been the co-ordinated campaign to reduce levels of drinking in the UK that has taken the form of updating the guidance for the amount we should drink. It hasn’t gone down incredibly well because the evidence around exactly what level of alcohol is ‘safe’ is patchy to say the best. Michael Moseley talks through some of the issues here as well. While setting guidelines is part of the equation it’s not the only thing that will change behaviour.

There are some signs that younger people today have a much healthier relationship with alcohol than my generation did in our 20s. But alcohol is one of the three biggest behaviour related causes of death in the UK (the other two being smoking and obesity, predominantly through diabetes) so is an important social issue. One thing we’ve done at BGV is funded Club Soda and they’re doing some amazing things using behavioural science. It’s not just about quitting but also helping you cut down a bit or stick if that’s what you’re looking for. They have a great online community and also run a lot of events which you can find here.

Electric sheep

FF_CES_Racecar

I for one can’t wait to get my hands on an electric car. Faraday Future’s concept (see picture above) fits the recent trend of manufacturers trying to outdo one another from a desirability perspective. In the beginning there was Tesla — with the Lotus designed Roadster and then the Model S and Model X — all aimed at typical buyers of luxury and sports cars, particularly when Elon Musk added ‘Ludicrous’ mode. Then there was the brief shooting star of Fisker Karma, and more recently the mainstream car companies have got involved — the Porsche Mission-E is still a concept but is one of many high end electric cars that will hit our roads in the next few years.

Of course, I have no hope of being able to afford any of these cars. I’m a huge fan of Tesla (and own shares) because I think they’ve built for the long term and will reach the mass market in the end. The key inflection point will be the Model 3 which will be unveiled this year. If it’s under £20,000, has a range of 200+ miles and desirable, I think the switch to electric amongst ‘ordinary’ car owners will be very fast.

Having said that I want one I don’t see the need to buy a car though. We use cars quite often, but generally by renting them from Avis, Zipcar or (more recently) DriveNow. DriveNow have a few electric BMW i3’s in their fleet but they never seem to be in the right place. If one of the major hire car firms made renting electric cars affordable, I’d start using them in a heartbeat.

With most of London being street parking, I don’t quite see how charging will work. If we had a garage (a rare luxury in London) then it would seem easy but I remember visiting the Google offices in California and seeing the rows of charging points in the car parks and realising we’ll need something similar in London boroughs. If a local authority was to help make this happen, I’d even think about moving there.

I think it might be urban air pollution that swings it in the end with major cities realising they can save lives by switching to only allowing electric vehicles into their central areas. If either of the two main candidates for London Mayor committed to making central London zero emissions only by 2020, I’d vote for them.

Basically I’m a bit of an electric sheep at the moment. I really want to be able to use electric cars and I’ll follow the companies and people that make that possible.

Technology and inequality

A few years ago I wrote a blog post called ‘How to stop geeks becoming the next bankers’. At the time I was worried about technology exacerbating the job losses created by the 2008 financial crisis. I wrote “We need technology to solve the difficult problems we face… technology should be creating new and better institutions rather than just gradually eroding old ones and leaving a vacuum in their place.” But the motivation behind the post was my belief that technology has real potential to make the world a better place and I didn’t want to see it highjacked by people who just wanted to get rich off the industry.

So posts like Paul Graham’s at the weekend make me pretty angry. Whether he meant it quite like that or not, sticking up for inequality is at best a bad PR decision for him personally and at worst going to strengthen the backlash against the tech sector and Silicon Valley. In my darker moments I think we’re completely failing at stopping tech becoming as toxic as banking.

Arguing that inequality doesn’t matter is just daft. I’m all in favour of people getting rewarded for creating great companies but to argue that the point of creating companies is to get richer than other people is completely misguided. Making enough money to be considered ‘rich’ should be a side effect of creating something that improves peoples’ lives. And I don’t think anybody is arguing to eradicate inequality — it just shouldn’t continue to be so extreme. Society is a lesser place for every obscenely rich billionaire who does nothing with their wealth other than tickle their own ego.

I don’t believe that extreme inequality is inevitable — it has happened because of the rules and norms we’ve chosen and we need to get serious about changing them. Tim Harford, writing about some of the controversies around the ‘gig economy’, says that the relationship between state and the technology industry needs to be completely rethought:

“ … here is a far more radical approach: we should end the policy of trying to offload the welfare state to corporations. It is a policy that hides the costs of these benefits, and ensures that they are unevenly distributed. Instead we should take a hard look at that list of goodies: healthcare, pensions, income for people who are not working. Then we should decide what the state should provide and how generously… Call it libertarianism with a safety net.”

That safety net of course will come at a (taxation) price — something that a lot of people and companies in Silicon Valley resist. Listening to people at the more Ayn Rand end of the spectrum you get the feeling they would love Silicon Valley to float off into the Pacific away from the United States and all its pesky taxes and poor people. Or maybe the only plausible endgame is that the rich jump on the rockets they’ve built for themselves and leave behind the detritus of planet Earth.

Although it annoyed me, I’m glad that Paul Graham’s post has got a debate going. He partly rolls back his own argument at the end of the post, admitting that he’s really just made a semantic argument, suggesting, “Let’s attack poverty, and if necessary damage wealth in the process. That’s much more likely to work than attacking wealth in the hope that you will thereby fix poverty.” I think he underestimates how closely poverty and inequality are linked.

Mark Suster posted the best response from an investor I’ve seen. He ends his post, “I believe in income inequality in so much as it’s an obvious consequence of capitalism. I have no problem when success is rewarded with riches. But I don’t celebrate income inequality. It pains me.”

I would add that it’s something that pains me and that I want to change. The technology industry has created huge wealth and with that comes responsibility. I hope in the future it can create wealth as well as large amounts of social value — and hopefully do that with the benefits distributed more equally.

Good books of 2015

Just thinking back over the books I’ve read in 2015, there have been some good ones. These are the ones I enjoyed the most — in no particular order (not all published in 2015 obviously but I read them in the last 12 months):

  • H is from Hawk has scenes that have stuck in my mind like a brilliant novel but it’s actually a non-fiction book. Helen Macdonald’s memoir of buying and training a Goshawk intermingled with what she learned from reading accounts of other peoples’ attempts is a wonderful book.
  • Seveneves — Neal Stephenson’s most recent is an epic story that spans generations trying to survive the Moon shattering and the subsequent meteor storms obliterating life on the surface of Earth. It’s the best new, original science fiction I’ve read this year.
  • Holacracy — I’d seen a few articles about the idea of ‘the opposite of hierarchy’ but it was watching how Fairphone put it into action that got me to read the book. There’s no doubt in my mind that we’ll see lots of new technologically enabled ways of organising companies in the next few years.
  • Ready Player One — Ernest Cline’s love letter to 1980s computer games is all good fun. It’s a really well done page-turner of a cyber fiction novel and no surprise that it’s going to be a film in the next couple of years.
  • To The Edge of the World — we had a fantastic time on the Trans Siberian railway in June travelling from Moscow to Beijing. I read Christian Wolmar’s history of the building of the line along the way and learned a huge amount about Russia.
  • Humans Need Not Apply — there have been a spate of machine learning and artificial intelligence books this year and this was my favourite about the implications. There’s an emerging — and slightly annoying — voice common to books by current and former Silicon Valley executives that this one does fall into, but I think many of the predictions are sound.
  • The Master Algorithm — another book about machine learning, in this case an attempt to actually explain how some of the algorithms work to a lay reader. It’s not always a straightforward read but helped me understand things much better.
  • Postcapitalism — I was sceptical about this one because I thought it was going to be about protest movements and how if we all just lived like them society would be fine, but it’s nothing of the sort. It’s a much bolder more ambitious attempt by Paul Mason to link the failure of our financial system and the rise of information technology. Definitely the best book I’ve read this year about the current situation economically and politically.
  • The Sense of Style — I’m a sucker for books about writing but this one is excellent. Steven Pinker puts his scientist’s eye and years of experience as a writer to work to create a wonderful guide to writing in the twenty-first century.

BGV becomes a B Corp

We’re very pleased to announce that Bethnal Green Ventures has been certified as a B Corp. If you haven’t come across the idea before, it’s a voluntary system for companies to show that they meet rigorous standards of social and environmental performance, accountability, and transparency. B Corps are required to change their legal documents so that employees, communities and the wider environment rank alongside shareholders in decision making processes. We’re joining companies like Etsy, Change.org, Kickstarter, Patagonia and our friends over at Fairphone as well as a whole host of companies who are newly certified in the UK.

We first talked to the UK B Corp team about applying earlier this year and we’ve found the process of certification useful in its own right. At first it just looks like a long online form and I’d say the first draft took us about half a day to complete. There are a few questions on there that are still a bit US centric but almost every page makes you think. We’re still a relatively small and young organisation so it actually helped us to begin to put good systems in place to make sure we meet the standards we aspire to. Once you’ve completed the form you then have a Skype interview as the B Labs team go through any questions they have about your answers on the online form. They also ask you to upload documents so that they can see proof that the policies you say you have actually exist.

For us becoming a B Corp is a statement that we’re about more than money. We’re doing our best to improve the social and environmental impact of our work and our organisation. To be honest we’re now a bit competitive about it. Our score is 92.5 which is well below our friends at Fairphone who certified back in May with 104 and we’re already scheming about how we’ll catch up!

We also like that B Corps feels like a community rather than just a certification process and we’re looking forward to the UK launch event in Camden this evening. Congratulations to James, Charmian and the team who have brought B Corps over to the UK. We hope it’s a movement that grows!